FAQ
01. Can I change my order once it has been placed?
Yes, you can still modify your order once it has been placed. However, once the order has been dispatched from the store upon which a delivery notification will be sent on your registered email address and contact number, no further changes can be made in the order. In case you wish to remove certain products from the order, there always is an option of returning the products. In case you wish to order some additional products, you can always proceed with placing a new order.
02. What if I didn't like the quality of the products delivered to me?
We would request you to check the products while accepting the products during delivery. In case you are not satisfied with the quality of the products, please return those products to our Delivery Expert. Our Delivery Expert will enter details of the same in the mobile tracking app to initiate a request for return as well as a refund in case of any. In the case of a Postpaid order, you will be required to pay the adjusted amount only for the products accepted by you.
03. Can I cancel my order?
No return or cancellation is possible after accepting delivery. In case you would like to cancel the order for some reason, you can send us an e-mail on the 'Contact us' page with the following details: date of order, order number and reason for cancellation.
04. What if products ordered by me are out of stock?
In a rare case, where products ordered by you are out of stock, we would be providing Substitutes for the product unavailable. This substitute can be of the same variant but from a different brand. The decision for the substitute is taken by our Food Specialist who has a fair understanding of the product catalog.
05. Do I get an invoice for my order?
You will receive an invoice on delivery of the products. You can also login to Your Account and view the invoice on your order in the My Orders section.
06. How does COD (Cash-On-Delivery) work?
We offer COD to make your life easy. Simply place your order with us and pay for it when you receive your goods at your doorstep!
